Hotel Front Desk Operations

Course Overview

Master front desk skills and guest service excellence. Explore the skills and practical situations covered in the course outline below.

Draft syllabus — class count, hours and topics await confirmation.

What You’ll Learn

1. 1Front desk responsibilities and hotel systems
2. 2Reservations and room allocation
3. 3Guest check-in and check-out
4. 4Guest requests and service standards
5. 5Billing and shift handover
6. 6Practical front desk scenarios

Who This Course Is For

Aspiring hospitality professionals and hotel staff looking to develop skills in hotel operations.